Auros (auros) wrote,

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I ♥

So, some of you might've heard that I've had a lot of problems with my DSL. All AT&T's fault, of course; the first round (six weeks) had to do with both stupid policies ("we can't turn on your DSL until it's been off for a full week while we deal with switching the number from your ex-roommate's name to yours") and faulty equipment in the local "Central Office" (the Customer Service Center can't actually give meaningful orders to the CO people, just file tickets and hope they get worked on, and the techs the CSC dispatch to your house aren't allowed to step inside the CO, let alone futz with equipment there; the CO closed the ticket without actually fixing the problem two or three times before they figured out that, no really, we weren't lying about my lack of signal, and just because the diagnostics looked normal that didn't mean the device was working). I never did hear what actually caused the most recent round (three weeks). LMi has not only been very patient in trying to get things straightened out, and dealt with making the calls to AT&T on my behalf whenever possible; they've also credited my account for the period the service was down. (In case you're wondering, Greg, that'll show up in next month's bill; this month's bill included the payment for the period we did have service. *g*)

If you're in the Bay Area, you really can't go wrong with their DSL service. Yes, it costs a little more than the generic, but you get your money's worth.

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